BD11 Privacy Policy — Your Data, Your Rights, Our Commitment

This Privacy Policy ("Policy") explains how BD11 Casino ("BD11", "we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the BD11 platform at bd11.casino. BD11 is committed to handling your personal data with care, transparency, and respect.

By registering a BD11 account or using any part of the BD11 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This Policy forms part of the BD11 Terms and Conditions and should be read alongside them.

BD11 operates in accordance with applicable data protection principles. We believe every player has the right to know what data is held about them, why it is held, and how it is used. If you have any questions about this Policy at any time, our support team is available 24/7.

BD11 collects personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect include:

BD11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

BD11 collects your personal data through the following methods:

• Direct registration: When you create a BD11 account, you provide your name, contact details, and date of birth directly.
• KYC verification: When you submit identity documents to verify your account before withdrawal, BD11 collects and stores copies of those documents securely.
• Transactions: Every deposit and withdrawal on BD11 generates a transaction record that is stored as part of your account history.
• Gameplay activity: BD11 automatically records your gaming activity, including games played, bet amounts, and session data, to support responsible gaming monitoring and platform improvement.
• Device and technical data: BD11 automatically collects technical information about the device and browser you use to access the platform for security and fraud prevention purposes.
• Cookies and tracking: BD11 uses cookies and similar technologies to collect usage data when you browse the platform. See Section 8 for full details.
• Support interactions: When you contact BD11 support via live chat or email, the content of those communications is recorded and stored.

BD11 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, BD11 uses your data to:

• Create and manage your BD11 account and verify your identity.
• Process deposits, withdrawals, and other financial transactions on your account.
• Provide customer support and resolve disputes or complaints.
• Monitor gameplay activity to support responsible gaming obligations and detect problem gambling behaviour.
• Detect, investigate, and prevent fraud, money laundering, and other illegal activity on the BD11 platform.
• Comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Improve the BD11 platform, games, and user experience based on aggregated usage data.
• Send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• Send you promotional communications about BD11 offers and bonuses, where you have opted in to receive them.

BD11 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: BD11 shares financial data with bKash, Nagad, Rocket, and banking partners solely to process your transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: BD11 may use third-party KYC services to verify your identity documents. These providers process your data under strict confidentiality agreements.
• Fraud prevention services: BD11 may share technical and behavioural data with fraud detection partners to protect the platform and all players from fraudulent activity.
• Legal and regulatory authorities: BD11 may be required by law to disclose player data to government agencies, law enforcement, or regulatory bodies in response to a lawful request. BD11 will comply with such requests as required.
• Business transfers: In the event of a merger, acquisition, or sale of BD11 assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer.

In all cases where BD11 shares data with third parties, we require those parties to handle your data securely and in accordance with applicable data protection standards. BD11 remains responsible for ensuring that third-party data processors meet these requirements.

BD11 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods BD11 applies are:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance and audit purposes.
• Support communications are retained for two years after the last interaction.
• Technical and usage data is retained for up to two years for security and platform improvement purposes.
• Marketing consent records are retained for as long as you remain opted in, plus one year after opt-out for compliance purposes.

After the applicable retention period, BD11 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

BD11 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and BD11 servers.
• Encrypted storage of sensitive data including passwords and financial information.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the BD11 platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Continuous monitoring of platform activity for signs of suspicious behaviour or security threats.

While BD11 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their BD11 account and to enable two-factor authentication where available. If you suspect your account has been compromised, contact BD11 support immediately.

BD11 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

BD11 uses the following types of cookies:

• Essential cookies: Required for the BD11 platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your BD11 experience.
• Analytics cookies: Help BD11 understand how players use the platform so we can improve it. Data collected by analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the BD11 platform. BD11 does not use third-party advertising cookies or tracking pixels for external ad targeting.

As a BD11 player, you have the following rights in relation to your personal data. BD11 is committed to honouring these rights promptly and transparently:

• Right to access: You can request a copy of all personal data BD11 holds about you at any time. BD11 will provide this within a reasonable timeframe.
• Right to rectification: If any of your personal data held by BD11 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You can request that BD11 delete your personal data. BD11 will comply where there is no legal obligation to retain the data.
• Right to restrict processing: You can request that BD11 limit how your data is used in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: You can request that BD11 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to BD11 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where BD11 processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact BD11 support at [email protected]. BD11 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be informed of the extension.

BD11 is strictly an 18+ platform. BD11 does not knowingly collect personal data from anyone under the age of 18. If BD11 discovers that a minor has registered an account or provided personal data, that account will be immediately closed, all data will be deleted, and any deposited funds will be returned to the original payment method.

If you believe a minor has registered on BD11 or that a minor has access to a BD11 account, please contact BD11 support immediately at [email protected]. BD11 takes the protection of minors extremely seriously and will act on all such reports without delay.

BD11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated Policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how BD11 uses your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of BD11 after a Policy update constitutes your acceptance of the revised Policy.

BD11 recommends that players review this Privacy Policy periodically to stay informed about how their data is being handled. If you have any concerns about a change to this Policy, please contact BD11 support before continuing to use the platform.

If you have any questions, concerns, or requests related to this Privacy Policy or how BD11 handles your personal data, please get in touch with our support team. BD11 is committed to responding to all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24/7 within your BD11 account dashboard.
• FAQ: Visit the BD11 FAQ page for answers to common questions about your account and data.

For data rights requests — including access, deletion, or portability requests — please email BD11 support with the subject line "Data Rights Request" and include your registered account details so we can locate your data and respond efficiently.